At TheEduEdge, we aim to ensure a smooth and timely delivery experience for all users who purchase our physical products or materials. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of items ordered through our platform.
1. Shipping Scope
Currently, we offer shipping services for physical products such as printed study materials, books, merchandise, or any other tangible items (if applicable). Digital products like courses, ebooks, and downloadable content are delivered instantly via email or through your user dashboard.
2. Shipping Locations
We currently ship to all major cities and towns across India. For international shipping, please contact our support team at [support@theeduedge.com] to confirm availability and charges.
3. Shipping Charges
Standard shipping within India is either free or chargeable, depending on the nature of the order. Charges (if any) will be clearly displayed at checkout.
International shipping charges will be calculated based on destination, package weight, and delivery method.
4. Order Processing Time
Orders are processed within 2–3 business days from the date of confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
5. Estimated Delivery Time
Domestic Delivery: 5–7 business days from the date of dispatch.
International Delivery: 10–15 business days (subject to customs clearance and destination policies).
Please note that delivery timelines are estimates and may vary due to unforeseen circumstances like courier delays, weather conditions, or regulatory restrictions.
6. Order Tracking
Once your order is shipped, you will receive a tracking ID and courier details via email or SMS. You can use this information to track your shipment in real-time.
7. Undelivered or Returned Packages
If a package is undelivered due to an incorrect address, unavailability of the recipient, or non-collection, it may be returned to us. Re-shipping will be initiated only after confirmation and may involve additional charges.
8. Need Help?
For any shipping-related inquiries, please contact our support team at:
📧 support@theeduedge.com
📞 Customer Care: +91 88514 67220